Possible problems:
1. Verification of the owner's or representative's identity
Possible problems | Solutions |
Incorrect or incomplete legal name | In your Stripe account, update the business name as listed in the Business Registry (REQ) |
Owner's Date of Birth | Enter the date of birth that appears on your driver's license or passport into your Stripe account |
Personal address not recognized | Enter the same address in your Stripe account that appears on your driver's license or REQ |
Expired ID | Provide a new, valid form of identification |
Illegible ID | Always send a color photo taken with your phone—as large as possible |
Representative Not Authorized to Act on Behalf of the Company | Proof of one's role or authorization |
Missing Information About a Property Owner | Enter all the requested information in your Stripe account |
2. Company Verification
Possible problems | Solutions |
Incorrect legal name of the company | Enter the name officially registered with the REQ in your account |
Invalid business number | Enter the GST number that corresponds to your federal business number (9 digits) |
Company not found in the records | Send a color photo taken with your phone of your license plate OR send a PDF version of your report to REQ |
Incorrect business address | Enter the same address in your Stripe account that appears on your driver's license or REQ |
Trade name different from legal name | Send the PDF version of your report to REQ |
3. Vérification des propriétaires et bénéficiaires effectifs
Possible problems | Solutions |
Unidentified primary owner | Enter the owner's name as it appears on the REQ into your Stripe account |
Missing ownership percentage | Shareholder Breakdown |
Undeclared Beneficial Owners | Add the owner's other names listed on the REQ to your Stripe account |
Unreported or Incomplete Directors | Enter the names of all administrators listed in the REQ into your Stripe account |
Missing Information on Executives | Enter the names of the executives listed in the REQ into your Stripe account |
Documents to send to Stripe:
Send color documents whenever possible
Scanned documents are not accepted
If you take photos of identification documents, make sure they are in color, taken with your cell phone, properly framed, fully visible, and as large and legible as possible.